CosbyHVAC, LLC (“TodayAir,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use any of our services.
Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, address, phone number, email address
- Service information: details about your HVAC equipment, service history, property address
- Billing and payment information
- Communications: messages, emails, or other correspondence you send us
- Device and usage data when you visit our website (IP address, browser type, pages visited)
- Photos or documentation related to your HVAC system, if provided
2. How We Use Your Information
We use the information we collect to:
- Schedule and perform HVAC services at your property
- Communicate with you about your appointments, estimates, and service records
- Process payments and send invoices
- Respond to your questions and service requests
- Send maintenance reminders, seasonal offers, and Comfort Club communications
- Improve our services and customer experience
- Comply with applicable laws and regulations
3. Sharing of Information with Affiliated Businesses
TodayAir is part of a family of businesses owned by the Cosby family. By providing your contact information to TodayAir, you acknowledge and agree that we may share your information with other businesses owned or operated by our ownership group for the purpose of marketing products and services that may benefit you. This may include, but is not limited to, home improvement services, health and wellness services, and other consumer offerings.
We will not sell your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. Affiliated businesses that receive your information are required to treat it with the same care and protection described in this policy.
If you do not wish to receive marketing from affiliated businesses, you may opt out at any time by contacting us at info@gettodayair.com or calling 334.454.3447.
4. Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including scheduling software, payment processors, CRM platforms, and marketing tools. These providers are contractually obligated to use your information only as directed by TodayAir and to maintain appropriate security standards.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Choices
- Marketing communications: You may opt out of marketing emails by clicking “unsubscribe” or contacting us directly
- Access and correction: You may request to review or correct your personal information at any time
- Deletion: You may request deletion of your information, subject to our legal obligations to retain certain records
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
CosbyHVAC, LLC d/b/a TodayAir
Auburn, Alabama
Phone: 334.454.3447
Email: info@gettodayair.com